Membership & Registration FAQ
Why have some of my documents been approved and others have not? What if one of my documents is expired?
How do I get my credentials to log in?
Once you register for your free Guest Member account, you’ll receive your login credentials at the email address you used to create your account.
What is the difference between a business license and a photo ID?
When you choose a Membership level, Copart will ask you a few questions to determine where you can buy and what type of credentials you’ll need.
All Members must have a valid government-issued ID, such as a driver’s license, passport, or ID card. A business license can be an Assumed Name form, or a formal license from the state, or a Tax ID certificate.
How do I submit the documents for activation?
After you choose your Membership, Copart will ask you some questions about who you are, what kinds of vehicles you want to buy, and where you want to buy them. This information will help us determine what legal documents and licenses you’ll need to upload to participate in auctions in the places where you are interested in buying.
How does bidding eligibility work?
Each state has different laws about what credentials, licenses and documents someone must have to be able to buy a vehicle at an auction. If you want to buy a vehicle on Copart, you’ll need to have the licenses required by the state where the vehicle is located, and those documents need to be uploaded and approved by Copart before you can bid.
Remember, your Membership type (Basic or Premier) doesn’t change your bidding eligibility
Why have some of my documents been approved and others have not?
Copart will examine all the documents you upload to make sure you meet the legal requirements of the places where you wish to buy used vehicles at auction.
You can see your progress in the Document Upload option under the My Account or Account Menu. You can reach it by selecting your name in the upper right corner of your screen.
If a document isn’t approved, we’ll notify you by email with details of what issues lead the document to not be approved along with instructions on how to resolve the issue.
What if one of my documents is expired?
Copart can’t accept documents, licenses or credentials that have expired. This is one of the most common reasons documents uploaded by new Members are declined. When you acquire a current credential, go to the Document Uploader and then upload a scan of the document or a photo of it taken with your mobile device.
Member Licensing will automatically be notified that there is an updated document for them to review and approve. You don’t need to contact Member Services about the new upload, and doing so may slow down the review of your documents as our team members stay very busy.
